FAQ

Do you have a question about drawing names online? Please check the questions and answers below.

1. I didn’t receive emails, or the messages entered my Spam/Junk box. What do I do?
   

   Most likely the Spam filter of your provider didn’t allow it. Add drawnames@drawnames.com to your Contacts list, so that the sender is allowed.
   If the problem is not solved yet, please mail to help@drawnames.com and indicate the name and email address you filled in.

2. The link in my email doesn’t work. What do I do?
   

   First check your Internet connection by checking whether another website does work. Then check whether the website is hidden behind a screen behind your email. If the web page states that the link isn’t valid (anymore), ask the Organizer who set up your Group to invite you again (via the Organizer page).

3. Can several members use the same email address?
   

   Yes, that’s possible. The name of the member that each email is intended for is stated in the subject of the email.

4. Is it possible to send an email that I didn’t receive, again?
   

   An invitation to your Group can be sent again via the Organizer page by the Organizer of the Group. Also, incorrect email addresses can be corrected by the Organizer via the Organizer page before the names are drawn. After the names have been drawn, the Organizer can re-send the drawn name email to a member of the Group via the Organizer page by clicking on “Send drawn name email again."

5. Is it possible to send an email that is deleted accidentally, again?
   

   The Organizer can request the link to the Organizer page via Link to Organizer page.
   You can request the link to set up your wish list and join the Group via this link: Link to wish list.
   You can request the link to your drawn name by contacting your Organizer, who can re-send your drawn name email via the Organizer page.

6. Can I send a drawn name to another email address?
   

   No. You cannot change an email address after a member has accepted their invitation. You can re-send a drawn name to the confirmed email address via the Organizer page.

7. I forgot somebody. Can I still add this person?
   

   Yes. The Organizer of the Group can add new members via the Organizer page as long as the names are not drawn yet.

8. Can I remove somebody who doesn’t join?
   

   Yes. The Organizer of the Group can remove members via the Organizer page as long as the names are not drawn yet.

9. Can I update my wish list?
   

   Yes. When you are invited to the group, you get an email. This email contains a link to your wish list which you may update at any time.

10. I am the Organizer of a large Group. Can I work on it over a period of days?
    

    Yes, the best way to do this is by not responding to your own email, “you’re invited to draw names!.” When you have completed your Group perfectly and everyone else has joined the Group, then click on your own “you’re invited to draw names!” email and join the Group. And the names will be drawn!

11. Can each person draw two names, in the same group of people?
    

    Great question! Just give each person 2 names, such as Patricia 1 and Patricia 2. Then make sure you set the exclusions so that Patricia 1 can’t draw Patricia 2, and Patricia 2 can’t draw Patricia 1. That should do it! You may add other exclusions if you wish. Occasionally however, since the draw is random, a member may pick the same name twice.

12. Is the process of drawing names really random?
    

    Yes. It works like drawing names from a hat, only a whole lot easier!

13. Does the Organizer of the Group know who has drawn which name?
    

    No. This is a secret to everybody. The Organizer doesn’t even know every match, only his/her own.

14. Where can I declare who cannot draw which name?
    

    The Organizer can set exclusions by checking the box Exclusions when starting the drawing process. You must have more than 3 members in your Group.

15. I have set some exclusions. Can other Group members see the exclusions?
    

    Yes. Everybody can see all exclusions that the Organizer has set on the Group page.

16. Why did not all Group members receive the message that I have sent via the Group page?
    

    The Organizer’s Group messages are sent to every member who has joined the Group. When the Organizer re-sends an invitation, the last message is sent. All messages sent by the Organizer can be read from the Group page.

17. Can I also draw names after Christmas?
    

    Yes, the website stays online all year.

18. Can I place a link to Drawnames.com on my website?
    

    Yes, of course! We created a promotion page, with examples.

Is your question not in this list? Send an email to help@drawnames.com with your question and the email address you used to join a Group.

Please don’t send us your wish list via email. You can only complete your wish list via the link in your email notification.

Do you have ideas to improve the website? We’re very interested to hear from you. Please email your ideas and suggestions to help@drawnames.com. We thank you in advance!